Elephant Journal

Frequently Asked Questions 

1.  I can't seem to login!

Are you sure you have a membership with us?  It could be that you are signed up to our newsletter (daily or weekly) but you have never created an account with us.  To check this, head over to our forgotten password page and request your password.  If it tells you we can't find an account, then you don't have an account so head to our shop, choose the subscription level and it will take you through the full process of creating a membership and account.

2.  I have the right email address and password but I still can't log in.  

Sounds like you might have the wrong password.  Reset your password here and then try again.  If still no luck contact us at [email protected] and we can manually reset your password for you.

3. It says my email address is already registered but I don't remember creating an account.

Unless we secretly created accounts for random email addresses found on the internet (we didn't) then from the error message given you definitely created an account with us.  Head over to our forgotten password page and get a reset of your password.  If you know the password you would have used, you can log in to the website here, or if you need to pay for an account or want to buy something in our shop, head straight to the shop login page.

4. 10 days no quibble money back guarantee!

When you sign up for a new account or your payment has just renewed we will happily without question refund the money within the first 10 days.  For new accounts after that, we cannot refund any money due to fees we incurr while renewing.  For accounts that renewed, we will still refund the money.

5. Oi!  I made my payment but my account isn't working!

Some accounts made never had the correct information inserted into the payment.  When PayPal (who we use to process credit cards as well) tell us you've paid, the information doesn't always link up.  This was our mistake so please contact us and we will happily help out further.  It would be extremely useful to have any receipts to help us further.

6. I no longer wish to receive your newsletter.

At the bottom of each newsletter is a link to unsubscribe.  The newsletter is not attached to a member account and is handled by a third pary. The only way to cancel is to use the unsubribe link at the bottom of each email.

7. Never send me an email about anything ever again.

Firstly make sure you have followed step 6.  Once completed and you want all your information removed from our database, and you don't have a current subscription, you'd be more than welcome to contact us at [email protected] and we will help you out.

8. Please make sure my subscription does not renew.

If you log in to your account and go to the Subscription Information tab there will be a large cancellation button available to you.  If it is not there, then your account won't renew.  If it is not there but you just want to triple check cause you are like me and don't trust anyone (I don't trust anything!) then you can contact us to double check for you.  You'll have to be very nice though.

If you paid via PayPal you can always check your recurring subscription dashboard which will tell you if it will renew. This is much faster and you don't even have to be nice to anyone.  It is also quite an eye opener to see all the open authorisations/authorizations on your PayPal account that you don't know about.

If you paid by Credit Card, and not via a PayPal account, please contact us at [email protected].

9. Argh!  I read all that and I still need help.

Please contact us at [email protected] and we can help you further.

Product Added